Knowledge Manager

Locate, capture & share information from any location

Interspire Knowledge Manager allows you to share information from your website or Intranet with an enterprise-grade knowledge base, and eliminates time wasting searching for information across disparate systems such as shared folders and paper documents. You can improve staff productivity and customer support by making information easily available across the enterprise from any location.


Already in use by over 2,000 small businesses, universities, non-profits and enterprise organizations, Interspire Knowledge Manager can be used to:

Reduce in-bound customer support

The web-based self help interface makes it easy for customers to find answers to their own problems instead of submitting emails or calling your support department. Your knowledge base can also be integrated into your contact/support forms to provide instant answers to customer’s questions as they type, reducing support even further.

Share company documents and procedures

Whether your staff are in one physical location or one hundred, Interspire Knowledge Manager makes it easy for them to share, search, rate and print company documents, procedures and more. Forget email or network fileservers – now everyone has access to the same single version of a document from the same location.

Eliminate staff training time

By providing new staff members with a list of company-wide policies, procedures and how-to guides to read in your knowledge base, they can be up and running quicker. You reduce staff training time significantly and give new staff members a “hands on” approach to learning.

Key Features

Staff, customers and partners can access information locally or over the Internet and Interspire Knowledge Manager’s powerful group-based permission architecture makes it easy to share knowledge with only the people or groups you choose.

Reduce in-bound support
Completely web based system
Categorise info. by area, product etc
Built in feedback loops to improve staff knowledge from customer input
Customers can store own favourites list
Popular search terms make it easy to find help fast
Active Response System integrates into any website form
Customers can easily search knowledge items and attachments (Microsoft Office and PDF)
RSS feeds allow customers to instantly see new knowledge items
Glossary of terms to define technical words for customers
Share company documents & procedures
Access through any pc with a web browser
Categories can be password protected and restricted
Built-in feedback loops help your staff improve knowledge
Revisions are created and saved automatically when an item is updated
Popular search terms make it easy to find help fast
Group-based permissions and access
Integration with LDAP for single sign on (SSO) support
Publishing workflow for granular control over content
Fast, accurate searching and indexing of content and attachments
Customisable with your company logo and color scheme

Eliminate staff training time
Upload company procedures and docs which are instantly indexed and searchable

Categories can be password protected and restricted
Built-in feedback loops help your managers improve training material over time
Integration with LDAP for single sign on (SSO) support
Popular search terms make it easy to find help fast
Knowledge items can be printed or exported to Adobe PDF format for saving
Assign related knowledge items for further reading/self-training
Limit users to categories such as Sales, HR or Development only
Customizable with your company logo and color scheme